Returns policy
Does what you received do not suit you? No problem, you can return it by following the steps below:
– Make your change to the e-shop once you have made your initial purchase from there. Return the product very well packaged to avoid damage during transport, using the service of ELTA courier with a charge of 2.5 € for Greece. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice, you will be fully charged for the transport costs which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. the special return form that was in the original package that you received, completed with the required information and by selecting the box that says “credit / change” c. your receipt.
To reserve / reserve the product with which you wish the change you will have to place a new order following the same procedure as a regular cash on delivery order just to deduct the amount / balance resulting from your returned items, you must in the field ‘ ‘Comments” note the word ” Change ”. Let us inform you that the final amount with the credit will not be shown to you automatically at the time you execute your order, it will be deducted from our accounting after the processing of your return.
-Make your return within 14 days from the day you received your order. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards), the order receipt and the special return form.
-You can make a change with the same or another product through our online store or make a refund through our online store.
We remind you how:
– The return process usually takes 3-6 working days from the moment we receive the return to our company. This is because all returns go through the quality control process before they reach the online store offices to inform customers. Therefore, when your return to the offices of the online store arrives, you will receive the necessary information.
-In case a defect is found during the quality control of the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue.
The address to which the products must be sent to be returned to the e-shop is:
TEL. 2314043000